Privacy statement

EasiCoin (hereinafter referred to as "we" or "the Company") attaches great importance to your privacy protection and is committed to processing your personal information in a transparent, secure and lawful manner during your use of our services.

This policy applies to all services you access or use through the EasiCoin website, app, Mini Program, API, and other platforms.

 

Information we collect

We may collect the following information when you register an account or use the service:

Basic identity information

• Name, mobile phone number, email address;
• Government-issued identity documents (such as ID cards or passports);
• Residential address, date of birth.

Equipment and usage information

• Device model, operating system, IP address, MAC address.
• Location information (collected only with your authorization);
• Visit history, click behavior, transaction history.

Information required for security and compliance

• Selfie or video materials during the real-name verification process.
• Bank account info (for reward distribution);
• Materials provided during the customer support process.

How do we use this information?

Our main purposes for collecting information include:

• Complete the authentication and compliance process;
• Provide and optimize our services.
• Provide customer support.
• Prevent fraud and ensure platform security.
• Send you important notifications (such as transaction updates and security reminders).
• Fulfill the obligations stipulated by laws and regulations.

App Permission Description

We only request system permissions when you explicitly operate or authorize:

Camera and album permissions

• Used for changing profile picture or uploading ID.
• Only access when you actively operate.
• Will not scan, read, or upload other photos.

Biometric Permissions (Fingerprint/Face)

• Used for quick login.
• All biometric data is only saved on the local device.
• Do not upload, do not share.

Notification permissions

• Used for pushing security reminders and transaction notifications.
• Can be turned off through system settings.

Information sharing and disclosure

We will not sell or disclose your personal information without authorization unless:

• Obtain your affirmative consent;
• To complete identity verification, payment, risk control and other necessary services;
• Comply with laws and regulations or judicial requirements.
• Protect the legitimate rights and interests of the platform or users.
• The desensitized information is used for statistical or research purposes.

All partners have signed a data confidentiality and security agreement.

 

Right to manage personal information

You have the following rights:

• View and update some account info.
• Delete the account or apply to terminate the use of the service.
• Withdraw partial permission authorization.
• Request to access, correct, or delete data.

You can submit the application through the in-app settings or contact customer service email.

 

Cookie usage instructions

We use cookies and similar technologies to enhance your user experience.

• Used to maintain login status and remember preferences.
• Support traffic analysis and service optimization.
• You can set yourself to accept or reject cookies in your browser.

Information security protection measures

We take multiple measures to protect your data security.

• Use encryption technology to protect data transmission and storage.
• Deploy firewall and intrusion detection system.
• Set access permissions and operation logs;
• Regular Security Training for processing personnel;
• Regular security scans and vulnerability fixes.

Child privacy protection

We do not provide services to children under the age of 13 and do not knowingly collect personal information from children. If we find that we have collected it incorrectly, we will delete it immediately.

 

Policy updates

If there are significant changes to this policy, we will prominently prompt and explain the updated content on the platform. Your continued use of the service after the changes is deemed to agree to the new Privacy Policy.

 

Contact us

If you have any questions or complaints about this policy, please contact us at:

• Customer service email: [e-mail]