EasiCoin Card FAQ

1. What is an EasiCoin Card?

EasiCoin Card is a digital asset payment card launched by EasiCoin, designed to help users utilize digital assets in global spending scenarios.

Users can top up USDT and other digital assets to obtain spending limits for online shopping, subscription services, cross-border payments, and more, enabling digital assets to become part of everyday life.

2. How do I apply for an EasiCoin Card?

Log in to the EasiCoin App and navigate to the [EasiCoin Card] page.

Complete the application and identity verification process as instructed on the page.

Once the application is approved, the system will automatically issue the corresponding EasiCoin Card virtual card.

Currently, EasiCoin Card applications are only supported through the App. Applications and activation are not available on the Web platform.

3. What are the requirements for applying for an EasiCoin Card?

Applicants must meet the following requirements:

Requirement	Criteria
KYC Verification	Complete Basic Verification
Email Binding	Bound
Mobile Number Binding	Bound
Number of Virtual Cards	≤ 5 Cards
Regional Requirement	Non-Restricted Countries or Regions
Initial Card Activation Deposit	10 USDT (Credited to Card Balance)

4. Which countries and regions are supported?

EasiCoin Card is available in most countries and regions worldwide.

For the latest list of supported countries and regions, please refer to the latest platform announcements and information displayed on the application page.

5. Which countries or regions are currently unsupported?

Due to compliance and regulatory requirements, EasiCoin Card is currently unavailable in the following countries or regions:

• Cuba
• Iran
• Syria
• North Korea
• Belarus
• Venezuela
• Zimbabwe
• Lebanon
• Iraq
• Libya
• Somalia
• Sudan
• Democratic Republic of the Congo
• Certain restricted regions of Russia

The supported regions may be adjusted according to regulatory requirements.

6. Is there an issuance fee for EasiCoin Card?

No.

EasiCoin Card currently offers:

• Card Issuance Fee: Free
• Annual Fee: Free

To activate the card, users are required to make an initial top-up of 10 USDT.

No fee is charged for the initial top-up. The full amount will be credited directly to the Card balance and remains the user's property for future spending.

For example:

• Initial Top-Up: 10 USDT
• Card Balance Credited: 10 USD (based on platform exchange rate)
• Available for spending immediately

Therefore, the initial top-up is an activation requirement rather than a card issuance fee.

7. How many EasiCoin Cards can one user hold?

Each user may hold up to:

5 Virtual Cards

Once the limit is reached, existing cards must be cancelled before applying for additional cards.

8. How do I top up my EasiCoin Card?

Navigate to:

[EasiCoin Card] → [Top Up]

Select the desired top-up amount and confirm the transaction.

Currently, only transfers from the:

Funding Account

to the Card account are supported.

9. What is the minimum and maximum top-up amount?

Minimum single top-up amount: 10 USD

For first-time card activation, a top-up of 10 USDT is fee-free and will credit 10 USD to the card account.

Subsequent top-ups will be subject to platform fees.

10. What is the maximum top-up amount per transaction?

Maximum single top-up amount: 10,000 USDT

Top-up requests exceeding this limit cannot be submitted.

11. How is the top-up exchange rate calculated?

EasiCoin Card uses a real-time exchange rate settlement mechanism.

When users top up using digital assets, the system automatically converts the assets based on the prevailing market exchange rate and displays the estimated credited amount.

The final credited amount may be affected by:

• Digital asset market price fluctuations
• Payment channel settlement rates
• System processing delays
• Applicable fees

The final balance displayed in the Card account shall prevail.

12. Is there a top-up fee?

Yes.

Current top-up fee:

1%

Example:

• Top Up: 100 USDT
• Amount Credited: 99 USD
• Fee: 1 USDT

The actual fee rate displayed on the page shall prevail.

13. Can Card balances be withdrawn?

No.

Funds loaded onto an EasiCoin Card can only be used for purchases and payments.

Deposited funds cannot be withdrawn or transferred to other accounts.

Please plan your top-up amount carefully before depositing.

14. What payment methods are supported?

EasiCoin Card supports multiple mainstream payment methods, including:

• Apple Pay
• Google Pay
• WeChat Pay
• Alipay
• Global Online Card Payments

Users may link their EasiCoin Card to supported payment platforms for purchases.

15. Does EasiCoin Card support international spending?

Yes.

EasiCoin Card can be used at merchants worldwide that support the relevant payment network.

Actual availability may depend on:

• Merchant category
• Regional restrictions
• Payment network policies

16. Does EasiCoin Card support ATM cash withdrawals?

Currently, EasiCoin Card is provided as a virtual card service.

Since virtual cards do not have a physical form, ATM cash withdrawals are not supported at this time.

If physical cards and ATM withdrawal services become available in the future, EasiCoin will notify users through official announcements.

17. What are the transaction limits of EasiCoin Card?

Current transaction limits are as follows:

Content temporarily unavailable outside the Lark document.

The platform reserves the right to adjust relevant limits based on risk control policies.

18. What fees may apply when using an EasiCoin Card?

Current fee standards are as follows:

Content temporarily unavailable outside the Lark document.

Please refer to the information displayed on the page for the latest fee schedule.

19. What is the 3DS Verification Fee?

3DS (3D Secure) is an online payment security verification mechanism.

Some merchants may trigger:

• SMS Verification
• Email One-Time Password (OTP)

When 3DS verification is triggered, the system may charge:

Minimum 0.03 USD per verification

This fee is charged by the Visa network. Actual fees are subject to payment channel rules.

20. How can I view my transaction history?

Navigate to:

[EasiCoin Card] → [Transaction History]

You can view:

• Transaction Time
• Transaction Amount
• Transaction Status
• Fee Details

This allows users to monitor account activity in real time.

21. Why did my payment fail?

Payment failures may occur for the following reasons:

• Insufficient Card balance
• Exceeded transaction limits
• Merchant does not support the payment network
• Risk control restrictions
• Merchant declined the transaction
• Network issues

If the issue persists, please contact Customer Support.

22. Why has my balance not been credited after a successful top-up?

Possible reasons include:

• Network delays
• Payment channel maintenance
• Risk control review
• System processing delays

Top-ups are generally credited instantly.

If funds are not received after an extended period, please contact Customer Support.

23. Is EasiCoin Card secure?

EasiCoin Card employs multiple layers of security protection, including:

• Risk Control Systems
• Abnormal Transaction Monitoring
• Multi-Factor Authentication
• Transaction Security Verification
• Real-Time Risk Review

These measures help ensure the security of user assets and payment activities.

24. What should I do if my card is compromised or I notice suspicious account activity?

If you detect suspicious activity or account risks, please immediately:

1. Log in to the EasiCoin App;
2. Enter the Card Management page;
3. Freeze the affected card;
4. Contact Customer Support.

The platform will assist with risk investigation and resolution.

25. How do I cancel my EasiCoin Card?

Card cancellation is currently not supported.

26. Does EasiCoin Card support physical cards?

Currently, only virtual cards are available.

Physical card services may be introduced in future product updates. Please refer to official EasiCoin announcements for the latest updates.

27. How can I contact EasiCoin Card Customer Support?

If you encounter issues related to application, top-up, spending, or account management, you may contact Customer Support through:

• Online Customer Service
• Official Customer Service Email

The EasiCoin support team is committed to providing professional assistance.

Friendly Reminder

EasiCoin Card is an important bridge between digital assets and real-world spending scenarios.

Please keep your account credentials and verification codes secure to prevent fraud and ensure account safety.

If product rules, fee standards, or supported regions are updated, please refer to the latest information published in official EasiCoin announcements and on the EasiCoin Card page.

Thank you for your support and trust in EasiCoin!

EasiCoin Team