Fund Recovery Guide

To ensure the security of users’ assets, EasiCoin provides a deposit recovery service for abnormal transactions. Under eligible conditions, the platform will assist users in recovering funds that were not credited due to operational errors.

If you find that your deposit has not been credited, please contact EasiCoin official customer support to submit a request. The platform will evaluate and process the case accordingly.

I. Applicable Conditions The following conditions must be met: The transfer destination address must be your own deposit address on EasiCoin The blockchain transaction must be confirmed and reach the required number of confirmations

II. Non-recoverable Cases The platform cannot process the following cases: Funds transferred to a non-EasiCoin address Users voluntarily transferring funds to a third-party address Failed or unconfirmed blockchain transactions

III. Common Recovery Scenarios (Reference)

Scenario	Estimated Time	Fee	Result
EasiCoin announced a new deposit address is required, but deposit was made to the old address after transition period	2–3 days	50 USDT	Credited
Supported network & token; on-chain success but not credited	1–2 days	Free	Credited
Supported network but token not listed (must be valid & liquid)	2–3 days	50 USDT	Credited
Unsupported network or token	~30 days	Evaluated case by case, recovery fee ≥ 50 USDT	Contact support
Internal transfer with incorrect user ID	Cannot be processed	Cannot be processed	Cannot be processed

Actual processing time depends on the complexity of each case.

IV. Fee Explanation If fees are involved: Obtain the receiving address via official customer support Pay the fee as instructed Wait for the platform to process

Do not transfer funds to unofficial addresses. Beware of scams.

V. Important Notes All recovery requests must be submitted via official customer support Due to blockchain mechanisms and technical limitations, recovery is not guaranteed Please carefully verify the address, network, and token before making a deposit

Disclaimer This guide is for general reference only. The final outcome is subject to the platform’s evaluation. EasiCoin reserves the final right of interpretation.